SHOPPING CART
Welcome to eTeamGear.com - The online source for sports fan gear!
We offer brand new sports fan gear at extremely low prices and believe you will find
our customer service is second to none. We take pride in our quality products
and service.
Please take an opportunity to read our feedback from previous customers. We believe it will reflect our previous customer's satisfaction and the quality of your future purchase.
Another added benefit to shopping at eteamgear.com is that orders over $99 receive FREE Ground Shipping within the lower 48 states and all orders are charged NO SALES TAX (except in the state of Tennessee).
Our contact information is as follows:
eTeamGear
3953 Hickory Hill Road
Memphis, TN 38115
For customer service:
Phone: 1-800-399-9813
E-mail Address: info@eteamgear.com
* The best way to communicate with us is via
e-mail. In most cases we respond within the same hour and all cases we
respond no later than
48 hours.
Our business hours are:
- Monday thru Friday 8:30 AM to 5:30 PM CST
- Closed Saturdays and Sundays
- Closed on all major holidays
Policies & Frequently Asked Questions
| Website Prices & Typographical Errors | Top Reasons to Buy From eteamgear.com |
| Privacy Policy | Security Policy |
Credit Card Security and Privacy Information
Is it safe to use my credit card? Yes, shopping at eteamgear.com is safe. In fact, we back every credit card purchase with our Safe Shopping Guarantee: We guarantee that every transaction you make on our website will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at here.
In fact, online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Why is it so safe?
Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
Safety in Numbers: With our Secure Servers hosted with Yahoo! Shopping, you are one of millions of users every year who choose us to shop with!
Do I have any other protection against fraud? eteamgear.com is hosted by Yahoo! and so you would automatically be covered by the Yahoo! Buyer Protection Program which provides up to $750 of fraud protection. You can read more Here.
Still don't wish to use your credit card on the internet? No Problem. There are two ways you can order from us without having to enter your complete credit card number on the web: Call in order or send a money order. For details please call us at 1-800-399-9813.
Back to Top
Order Methods: We accept Visa, MasterCard, American Express, Discover Card, Paypal, Business Checks, Money Orders, Cashier's Checks and Purchase Orders (from government agencies and educational organizations). Credit card orders are not charged until the order ships in most cases. The only exceptions are orders that are custom made such as custom graphics for canopies. These orders are charged once the custom graphics order has been signed and approved by the customer and the items are being made.
Money Orders & Cashier's Check: Please complete the checkout process with "Money Order" selected as the method of payment. Please print the order confirmation and send it with a money order or cashier's check for the total amount including shipping and any applicable taxes to the following address: eteamgear.com 3953 Hickory Hill Road Memphis, TN 38115Purchase Orders:
eteamgear will be happy to accept Purchase Orders from all Government
agencies and Education Organizations with a
valid TAX ID. We only accept Purchase Orders with a value over $500.
Do you charge sales tax? We are headquartered in Memphis, Tennessee and only residents of Tennessee pay a 9.25% sales tax. All orders shipped to addresses outside Tennessee are exempt from sales tax.
Back to Top
Shipping Policies: We try our best to get your item out as soon as possible. Many items that we sell are in stock and ship within 24 hours of purchase. Most stock items ship at least within 1-2 business days, unless otherwise stated in the item description. Some items are shipped from warehouses at different locations. Most of our warehouses ship items out within 2-3 business days but some items may take up to 10 business days depending on the warehouse. We make every effort to ensure the fastest possible delivery. Business days are Monday through Friday. If you need an item by a certain date, please contact us to verify shipping options to meet your needs. We will be more than happy to try to get it to you by that date.
What is an address correction charge?
Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will incur a $5.00 charge for ground packages and $10.00 charge for air packages if correction is made after package has shipped. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.
This fee is charged to us by FedEx and UPS for incorrect addresses and will be billed to the credit card your order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.
How
do I know if my order has shipped? Upon
completion of your order, you will receive an email confirmation from us with
the details of your purchase. Once shipped, you will receive a
second email confirming that your order has shipped. Tracking information will
also be included in that email so that you can easily track your package. For
questions about tracking, please contact us at info@eteamgear.com
and include your name and order number.
How do I cancel my order? If you wish to cancel your order prior to delivery, please contact us immediately at info@eteamgear.com. Orders will be cancelled if items have not been shipped. If items have been shipped, you must follow our standard return procedures. Please see the returns section for further details on returning your product. If you refuse delivery, we will refund the item cost minus any associated shipping fees. If Free Shipping or Discounted Shipping was applied to the order, all of our shipping costs (inbound and outbound shipping charges) will be deducted from the refunded amount.
Back to Top
What is your return policy? Your satisfaction is our utmost priority. We will do our best to satisfy your requirements. We offer a 30 Day Limited Money Back Guarantee return policy. Any unused, resalable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price only. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost.
If the item(s) have been used or tested in any way, it can be returned if in a re-sellable condition and within 30 days from date of purchase. It must be in its original box and all manuals, warranties, accessories and packing materials must be included. Any media product such as DVDs, CDs, or VHS tapes are not returnable if they have been opened. Any items that have been opened (excluding media) or used will incur a restocking charge of 15% of the item(s) price. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Any returns shipped via freight collect to the return address will be refused and returned to shipper. We will not cover the return shipping fees.
* Custom
orders are not returnable.
How do I return an item? For returns on items that are not damaged or defective, please contact a Customer Service Representative within 30 days of receipt of your merchandise via email at info@eteamgear.com. Please include your order number and the reason for your return in your email. We will respond within 24 hours with a Return Authorization Number and instructions for returning the item to us. All returns MUST have a Return Merchandise Authorization (RMA) Number. All returns received without an RMA number will be shipped back at the customer's expense.
Damaged Items: If your shipment is received damaged, a claim must be made within 5 days of receipt - Please open your package and inspect upon receipt. If a package arrives damaged, save all packing materials and contact us immediately. We will file a claim with the shipping company. In most cases, the purchase price and the original shipping costs to the customer will be refunded to the original purchaser or we will send a replacement (whatever the customer decides). If your order is shipped via freight, you must inspect all packages upon delivery. If there is any damage, it is the customer's responsibility to report the damage to the driver at that time to ensure it will be covered under insurance.
Missing Items: All orders must be inspected for missing items within 5 days of receipt - Please open your package and inspect upon receipt. If a package arrives missing items, contact us immediately. After 5 days, we are not responsible for missing items from order.
Undeliverable or Refused Shipments: Undeliverable or Refused merchandise will be charged for the freight charges both ways.
Back to Top
Website Prices & Typographical Errors
Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may increase between the time you place it in your cart and the time you purchase it. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
eteamgear.com strives to provide accurate information and pricing for each item. Despite our best efforts, a small number of the items on our website may be mispriced. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, eteamgear.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. eteamgear.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, eteamgear.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.
eteamgear.com reserves the right to refuse a sale at any time for any reason.
eteamgear.com is hosted by Yahoo! Store. Yahoo!
hosts the store pages, ordering system, and the order data. Yahoo! automatically
collects order information but may only use this information in the aggregate.
If you accessed this store through Yahoo! Shopping, Yahoo! also automatically
collects information about your shopping experience. Please see the Yahoo!
Privacy Policy for more information about how Yahoo! uses this information.
We will never sell, trade, or rent any customer or gift recipient e-mail address
or personal information to any third party. Nor will we share this information
with any third party except to the extent necessary to fulfill an order or when
the outside party is strictly acting on our behalf with no independent right to
use the information we provide. We may provide aggregate statistics about our
customers, sales, traffic patterns, and related site information to certain
reputable third party vendors but these statistics will not include any
identifying personal information. We may disclose personal information in the
event that if we are required by law however. Accordingly, you authorize us to
disclose any and all information about you to law enforcement or other
governmental official as we deem necessary or appropriate with any investigation
of fraud, intellectual property infringements, piracy, or other unlawful
activity that is illegal and that may expose us to legal liability.
Our order form collects customer contact
information such as name, address, e-mail address, telephone number, and credit
card financial information needed to process and bill an order. We take numerous
precautions to protect customer information and the sensitive information that
is submitted to us is protected both online and offline.
The contact information is necessary to personalize and send information about
orders to our customers, to fulfill and notify you of delivery, and to get in
touch with you if necessary for customer service or questions about an order. We
may also use customer information and the Internet Protocol (IP) address used to
connect your computer to the Internet to improve the content of our site, to
improve your shopping experience, and for marketing and promotional purposes.
We also collect contact information about gift recipients to ensure correct gift
delivery. We may send special offers and information about new items or features
to our valued customers and gift recipients from time to time. The recipient may
always opt out of receiving future mailings.
Customers may join our mailing list by choosing to register on our home page or
during the checkout process. You can contact us to unsubscribe and we will
remove your name and e-mail address from any future mailings. A page of our site
is forwarded to the specified e-mail recipient only when you use the
Refer-a-Friend feature on our site.
eteamgear.com does not use cookies to track customer movement on our site.
However, Yahoo! uses cookies to facilitate the checkout process. Please see the
Yahoo! Privacy Policy. You may still make purchases at our site if you have set
your browser to disable cookies but functionality may be limited.
We understand and share your concern about security and privacy. It is reassuring to know that it is statistically safer to use your credit card on the web than to use it in a store or restaurant. The information that you provide when placing an order with us (e.g. your name, address, and credit card information) is secure. It cannot be read or tampered with during transmission.
eteamgear.com is hosted by Yahoo! Store on its
secure servers and our orders are processed using their shopping cart. Our
checkout process uses industry standard SSL (Secure Socket Layer) technology to
encrypt and scramble all personal information including your name, address, and
credit card information so that it may not be read by others as it travels over
the Internet. Secure Socket Layer encryption is employed during checkout when
the URL in browsers, such as Microsoft Internet Explorer and Netscape Navigator,
changes from "http" to "https". The "s" indicates
that you are in a secure area. Your browser may also show a pop-up window when
you are here.
For your security, we authorize your credit card after we obtain confirmation
that your card is a valid number and has not been reported lost or stolen. We
also verify that the "Bill To" address matches the address on the
credit card used. It is not uncommon for a request for credit card authorization
to fail at times. We will contact you if we experience such difficulties and you
may wish to provide another credit card.
Email is not encrypted so please do not transmit your credit card number via
e-mail.
Under the Fair Credit Billing Act, the maximum amount that your bank can require
you pay for any fraudulent charge on your credit card is up to $50. Notify your
credit card company immediately should you ever suspect a fraudulent charge on
your credit card as you would for any other unauthorized charge.
Top Reasons to Buy from eteamgear.com
1. Free Shipping & No Sales Tax! At eteamgear.com, all
orders over $99 are shipped free to the continental US (lower 48 states only -
excludes AK, HI, and Canada) and you pay NO sales tax
unless your order is being shipped to the state of Tennessee.
2. Reputable
We are proud members of Yahoo! Shopping network and have achieved the highest rating possible.
It is the five-star Top Service rating.
We have been in business for over 5 years and are growing rapidly. We have thousands of previous customers and have an approval rating over 99%. Please take an opportunity to read our feedback from previous customers. We believe it will reflect our previous customer's satisfaction and the quality of your future purchase.
3. Better Business Bureau
We are proud members of the Better Business Bureau. Click the BBB emblem
for information about our flawless record.
4. Privacy
We respect your privacy. We do not sell our customer information to any other company. We do not send out junk mails or email spams to our customers.
5. Secure Transaction
We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer
information such as credit card numbers, names, and addresses during the exchange between your computer and our server.
All credit card transactions are processed through our SSL secure server. You'll know the information is protected if the closed-lock symbol pops into view in the lower right- or left-hand corner of your screen while you are checking out.
You can also verify secure pages by checking the address or URL listed on the location bar.
If you spot an "s" after the "http" at the beginning of the address, you know that you're browsing in a secure environment.
We want to assure you that every purchase you make is a secure transaction. Once you are finished shopping and move on to our "checkout" area, you will be transferred to our secure server, which will encode your credit card information and deliver it only to us.
6. 30-Day Money-Back Guarantee
We want you to be completely satisfied with every item that you purchase online from
eteamgear.com. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping & handling
fees. Please read our Return Policy for more information. (Any "Free Shipping" item returned will have the outbound freight charge deducted from the total
return.)
For further details, please read our full Policies & Procedures.
7. Fast Service
Our goal is to ship out all customer orders as soon as possible.
In fact, most customer orders placed before 3:00 PM CST are shipped out on the same
day unless otherwise noted on the item page.
8. Responsible and Accessible
Our customer service department answers emails within 24 hours.
Our goal is to answer all customer emails within the same day. If you have any questions or comments, please send them to
info@eteamgear.com .
|
Contacting Us: |
|
| Toll Free: | 1-800-399-9813 Hours: M-F 8:30 am - 5:30 pm CST |
| Outside the USA: | 1-901-363-8300 |
| Fax: | 1-877-293-4546 |
| Mail: | 3953 Hickory Hill Road Memphis, TN 38115 |
| Email: | info@eteamgear.com |
